# Forgot Password

Can’t remember your login information? To recover your account, select Can’t access your account in the Login page (Figure 9). Note that this feature may not be functional if your IT administrator set restrictions for emails sent from your Partek Flow server.

![](/files/xvIjbtMTykujrrpemK4D)

Figure 1. Recovering forgotten account information

This will take you to a menu that lets you recover your password once you enter your username (Figure 10).

![](/files/UBSJm5tWHePe5mm726z1)

Figure 2. Recovering forgotten password

On the other hand, if you have forgotten your username, select I don’t remember my username and enter the email address associated with the user account (Figure 11).

![](/files/p12qbseCxJkgCSfGEzv3)

Figure 3. Recovering forgotten username

An email will be sent to the address with the username information.

## Additional Assistance

If you need additional assistance, please visit [our support page](http://www.partek.com/support) to submit a help ticket or find phone numbers for regional support.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.partek.illumina.com/partek-flow/user-manual/settings/personal/forgot-password.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.