> For the complete documentation index, see [llms.txt](https://help.partek.illumina.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.partek.illumina.com/partek-genomics-suite/teamviewer-instructions.md).

# TeamViewer Instructions

Our support team can use TeamViewer which allows us to diagnose and fix problems without you being present.

1. You will need to install TeamViewer: [download link](https://www.teamviewer.com/en/).
2. TeamViewer will then generate a code and password that you will need to send back. This will allow us to fix the problem without you being present.
3. If there is a screenlock, you can either disable the screenlock or give us the screenlock password.
4. Open a terminal with the root user logged on.
5. Send Partek the TeamViewer log-in (from #2).


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# Agent Instructions
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